Refund policy

30-Day Returns

Redefining how you experience travel is our mission, and we stand by the quality and craftsmanship of every Belong product.
If you are not fully satisfied with your purchase, we offer returns on unused items within 30 days of delivery.

To be eligible for a return, the product must be:

  • Unused and in perfect re-sellable condition

  • Returned with all original packaging

  • Packed with all tags, plastic covers, bubble wrap, protective materials, and outer carton included

The original packaging is required to ensure the product can be safely returned. Items sent without proper packaging may not be accepted.

We recommend checking your product at home before deciding to keep it:

  • For luggage, roll it indoors to experience the smooth movement of the DURA 82 Super Silent 360° wheels

  • For backpacks, check compartments, zippers, and straps carefully

  • For accessories, inspect comfort, finish, and fit while keeping protective wrapping intact

  • Keep suitcase locks set to 0-0-0 until you decide to keep the product

  • Retain all packaging until your final decision is made

If you love your Belong piece, you are ready to travel in style.

For any assistance, contact our support team at
support@belonglifestyle.com
WhatsApp: +91 9833875566
We usually respond within 24 hours. For faster support, please include your phone number.

Items Not Eligible for Return

The 30-Day Return Policy does not apply to:

  • Used products

  • Items returned without complete packaging

  • Personalised or custom-made products

  • Products that have already been returned or exchanged once

  • Items damaged due to misuse or improper handling

Each product can only be returned once per order.

Return Process

To initiate a return, please contact us with your order number.

Email: support@belonglifestyle.com
WhatsApp: +91 9833875566

Our team will guide you through the return process and schedule the pickup if applicable.

Refund Process

Once the returned item is received, it will be inspected by our team.
If approved, the refund will be processed to the original payment method.

Refunds usually take 12–15 business days, depending on the payment provider.

If the item fails the quality check or is returned without complete packaging, the return will be rejected.
In such cases, the product will be shipped back to the customer and shipping charges both ways will be borne by the customer.

Refund Method

Prepaid Orders
Refunds will be credited to the original payment method
(bank account, credit card, debit card, UPI, etc.)

Cash on Delivery (COD) Orders
Refunds will be issued as a Belong gift voucher / coupon, which can be used for future purchases.

Exchange Policy

At Belong, our collections are produced in limited quantities to maintain quality, finish, and exclusivity.
Because many colours and designs are made in small batches, we currently do not offer direct exchanges.

We recommend reviewing product details carefully before placing your order.
If you require a different size, colour, or model, you may place a new order separately.